24 Hour It Support Without Compromise
Our round-the-clock support looks after the needs of organizations with extended operating hours, as well as organizations with international operations.
Businesses today need constant IT reliability. At EcoNexus, we provide outsourced 24/7 IT support in Uganda to keep your operations running around the clock. Our expert team ensures every issue is resolved quickly and securely, no matter the time or location.
At ETG, we appreciate that maintaining system uptime and continuity of IT services is critical in the smooth running of your organization. To ensure this is the case, our professional and friendly team are on hand to provide a speedy resolution when needed.
So with ETG, you’ll be able to get the same great service at 1am as 1pm.
Round- The Clock IT Support Service
Discover how cost-effective our support can be for your business
Why 24/7 IT Support Matters
Technology doesn’t sleep—and neither should your support team. That’s why outsourced 24/7 IT support in Uganda is a game-changer for companies that rely on uptime and responsiveness.
Moreover, having access to experts 24/7 ensures your business remains productive even during off-hours.
What Our Support Includes
At EcoNexus, our 24/7 support offering covers
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Proactive system monitoring
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Remote helpdesk access
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Incident resolution within 2 hours
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Weekend and after-hours coverage
Additionally, our services are scalable and fully managed, reducing in-house IT workload.
Supporting Teams Across Uganda and Beyond
Whether you’re in Kampala, Gulu, or running satellite teams abroad, we offer consistent support coverage.
In fact, many of our clients operate globally but rely on us locally for outsourced 24/7 IT support in Uganda.
24/7 IT Support FAQ
Is 24 Hour IT Support only available for Large Organizations
Definitely not. Our 24/7 IT support is available for organizations of all sizes (and which is reflected in our costs). We know some industries work outside of the 9am-5pm. Our service ensures that businesses of any size can access reliable round-the-clock IT support.
What is the difference between 24/7 IT Support and Out-of-Hours IT Support
Good question. Having IT support 24/7 means that IT support is constantly available for an organization at any time of the day and night. ETG’s out-of-hours IT support refers to the support that extends to cover some non-typical working hours, such as late evenings or early mornings. Out-of-hours IT support can be more cost-effective for organizations that don’t run specifically overnight. Meanwhile, 24 hour IT support is better when an organization has global or constant operations. We’ll be happy to discuss both.
How Can I access ETG's 24 hour IT Support when I need assistance
As part of our 24 hour IT support services, you can email our helpdesk. But for urgent issues, we typically suggest that users call us so that issues can be resolved quickly
Can I access ETG's 24 Hour IT Support Remotely
Yes, ETG delivers 24 hour IT support remotely. We’re able to diagnose and resolve over 99% of issues without physically being on-site. This allows for faster response times, efficient troubleshooting, and cost-effective IT services. It also means that we can provide international IT support where it’s needed for satellite global offices.
What Types of IT Issues can be addressed through 24 hr IT Support
24/7 IT support can handle pretty much any IT issue that you might experience during the day – so anything from software and hardware troubleshooting, network connectivity problems, system crashes, to cyber security incidents.
Can ETG's 24/7 IT Support Service be used alongside an In-house IT Team
Yes. If you already have a dedicated in-house IT support team, our 24/7 IT support can complement your existing resources. We can provide to cover off-hours, weekends, holidays, or even act as an overflow if your in-house team becomes overwhelmed.
Do you offer Adhoc 24/7 IT Support
While we may make this arrangement with existing customers, we typically don’t provide ad hoc 24 hour IT support.