Learn more about EcoNexus’ managed services
Managed IT & Security Operations
EcoNexus provides managed IT and security operations support in Uganda for organisations that need reliable systems, responsive assistance and clearer visibility of technology risks.
We support users, devices, Microsoft 365, networks and business applications. In addition, we help manage endpoint protection, patching, backups and access controls within an agreed service scope.
First, we review your environment and priorities. Then, we agree the systems covered, support hours, escalation process and reporting arrangements.
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Managed IT Support
Ongoing technical support for users, devices, Microsoft 365, networks, systems, and daily operational technology needs.
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Security Operations
Endpoint protection, patching, monitoring, access control, security alerts, and practical remediation support.
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Backup & Continuity
Backup monitoring, disaster recovery planning, restore testing, and business continuity support.
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IT Advisory & Reporting
Monthly reports, improvement plans, technology budgeting, risk visibility, and ongoing guidance.
Managed IT Support
Reliable day-to-day technology support for your organization
Keep everyday work moving with support for the technology your team relies on. We investigate faults, help users resolve problems and document recurring issues so that improvements can address their causes.
Our managed IT support covers:
• Helpdesk and user support
• Microsoft 365 and email support
• Device and endpoint management
• Network and connectivity support
• Printer, software, and workstation support
• Remote and onsite assistance
Support arrangements reflect your organisation’s locations, working hours and systems. We also agree how requests are logged, prioritised and escalated.
For custom applications, we can scope maintenance, integration support and improvements alongside your infrastructure. This helps connect user support with the business processes those applications serve.
Security Operations
Keep your systems monitored, protected, patched, and ready for threats.
EcoNexus helps organizations strengthen daily security operations through endpoint protection, patch management, access control, security monitoring, and practical remediation.
We review the agreed environment and identify controls that need attention. Next, we help configure supported tools, review alerts and coordinate corrective actions with the people responsible for each system.
Security operations can include:
• Endpoint protection and security alert review
• Operating system and application patching
• Access reviews and account lifecycle support
• Multi-factor authentication on supported platforms
• Secure configuration and system hardening
• Incident escalation and remediation support
Monitoring coverage, response hours and responsibilities are defined in the service agreement. In addition, we connect operational findings with your wider risk and governance priorities.
Backup, Recovery & Business Continuity
Protect critical data and reduce downtime when incidents happen.
A backup needs to support practical recovery when information is lost or a system fails. We review critical data, dependencies and existing backup arrangements before agreeing an improvement plan.
Our backup and continuity support includes:
• Backup monitoring
• File and system recovery planning
• Disaster recovery readiness
• Restore testing
• Cloud backup support
• Business continuity planning
We help define recovery priorities, retention needs and the responsibilities involved in restoring services. Agreed restore tests then provide evidence of what can be recovered and which gaps still need attention.
Custom systems also need protection for databases, uploaded files and application configuration. We can scope these requirements alongside the underlying servers and cloud services.
IT Advisory & Operational Reporting
Turn technical support into visibility, planning, and continuous improvement.
Useful reporting helps management understand what is working, what needs attention and where to invest next. We translate support activity and technical findings into practical priorities.
Our advisory services cover:
• IT Infrastructure Consultancy
• Cloud Adoption & Expansion Consultancy
• Cyber Security Consultancy
• Digital Transformation Consultancy
• Data Management & Security Consultancy
• Hardware Management
Depending on the agreed scope, monthly reports can cover support requests, recurring faults, patching, backup results, security findings and outstanding actions. We also help plan technology budgets, equipment replacements and service improvements.
Where existing tools do not meet your needs, we can assess custom workflows, integrations and reporting solutions. Requirements, development, deployment and ongoing support are scoped with your team before work begins.
